ZERO G EYEWEAR LIMITED FRAME WARRANTY
Retailers request company for warranty return. Potential defects are determined by our technical services department. In the event of a manufacturers defect, the frame or corresponding defective part will be replaced, excluding ophthalmic lenses which shall not be replaced under any circumstances. Original dated sales receipt is required for warranty service.
Warranty and age of frame does not guarantee credit.
All manufacturing defects are subject to thorough inspection by our technical services department.
Warranty does not cover normal wear and tear, scratches, chips, cracks made with tools. Patients, lab techs, opticians who have dropped/tweeked/sat-on/stepped-on frames, misuse or abuse or damages caused by harsh cleaning solutions.
Warranty does not cover scratched or chipped sunglass lenses.
Warranty does not cover over or improper adjustments, lens fitting discrepancies, lenses cut too big causing gap in eye wire or use of non-recommended lens material made by lab or optical lab techs. It is understood that the Account inspects frame/lens delivered by lab and does not accept defective lab work. Acceptance of faulty work voids any potential credit/refund request. It is agreed that the Account or Lab is held accountable for cost of defective part and/or whole frame.
Warranty does not cover stretching of the eye wire forcing hinge to become out of alignment.
Credit is issued ONLY for the corresponding defective part in the event of a manufacturing defect. It is not recommended to order whole frame as replacement rather than the specific part as credit is NOT guaranteed for part or whole frame. Zero G is not responsible for defective Ophthalmic lenses and shall not be replaced under any circumstances.
Credit denied if item(s) returned is (are) damaged due to improper packing.
Wholesale Account must be current. Returns, exchanges, credits do not apply to accounts not buying on regular basis, or inactive.
Return/Exchange is not valid for frame purchases exceeding 12 months from date of purchase.
Return Authorization is valid for 30 days from date of issue. Contact your representative or Zero G office for new authorization if expired.
Warranty void for Inactive or closed accounts.
REGISTER YOUR ZERO G FRAME
OBTAINING WARRANTY SERVICE
Zero G warranty claims are accepted via EMAIL ONLY by clicking on the SUBMIT A WARRANTY CLAIM button below. The following information is REQUIRED:
Name
Purchase Date
Store Where Zero G Frame Was Purchased
Frame Model & Color (in small writing on inside of bridge & temple)
Description of problem (please provide as much detail as possible)
PHOTO ATTACHMENTS OF THE PROBLEM AREA HIGHLY RECOMMENDED
Submitting a warranty claim does not guarantee warranty service. Zero G reviews every warranty claim submission and will contact the submitting party with instructions for obtaining warranty service or to request additional case information.
